Results

Results from the inside

These outcomes come from leadership roles I've held at career colleges, technical schools, international schools and the British Council. Each one is tagged with the promise it shows: enrollment, operations, or both.

Kaplan International

Illinois Institute of Technology, Chicago · Campus Director · 2012–2017

EnrollmentOperations
Challenge
The campus needed stronger sales and operating performance.
What I did
Rebuilt and reorganized a 30+ member team with clear roles and accountability. Owned the full P&L, aligning enrollment strategy, pricing and cost controls.
Also
Named Best Kaplan International School in North America (2014), with full ACCET, SEVP and IBHE compliance.
2×student population in two years
+100%over domestic sales target (2015)
+58%over income target

Amerigo Education

Chicago · Director of Campus Operations · 2017–2020

EnrollmentOperations
Challenge
Open a new U.S. campus and grow it without losing service quality.
What I did
Built a 20+ member cross-functional team and the operating structures behind it. Owned budgets, vendor partnerships and cost controls.
+71%student population
87%retention
90%+student satisfaction

Schiller International University

Tampa · Campus Director · 2020–2023

EnrollmentOperations
Challenge
Grow enrollment and earn accreditation approval while keeping costs under control.
What I did
Built and scaled a 14+ member team across the Americas, redefined roles, and designed a Latin America market entry strategy with regional partnerships.
+56%total student population
91%graduation rate
2022ACCSC approval

Miami Ad School

Miami and New York · Director of Development and Marketing · 2023–2025

EnrollmentOperations
Challenge
Grow new enrollments with better funnel efficiency.
What I did
Aligned admissions, marketing and operations teams around shared enrollment goals. Ran data-driven recruitment campaigns and built university partnerships across the U.S. and Latin America.
Also
Led COE re-accreditation (2024). The school was named School of the Year at Cannes Future Lions 2025.
2×qualified leads
−50%cost per lead
+21%new enrollments in two years

UTI

Miami · Director of Academic Operations · 2025–2026

Operations
Challenge
Improve performance at a large technical campus.
What I did
Led and coached a 35-member leadership and faculty team. Designed metric-driven performance management systems and managed a $25M operating budget.
Also
Full ACCSC, CIE, FAA and ASE compliance maintained.
$25Moperating budget
750+students
3 monthsto an improved campus ranking

British Council

Caracas · Business Development Director and Customer Service Manager · 2005–2012

EnrollmentOperationsNonprofit
Challenge
Grow commercial performance across a regional network and improve service.
What I did
Led and developed a 20+ person regional team across nine Latin American offices. Facilitated workshops in Europe and Latin America.
+38%over business development targets
89%customer satisfaction
−80%service wait times

Nord Anglia Education

Latin America · Performance Manager · 2026–present

Enrollment
Challenge
Give admissions and marketing teams at 16 schools a consistent, data-led way to reach enrollment targets.
What I did
Built a regional enablement program using AI-enabled workflows to create multilingual training, SOPs and webinars. Own KPI tracking and pipeline forecasting, and turn data into coaching actions for school leaders.
16schools supported
3training languages

Next step

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